I got some good news and some bad news today. First, the bad news. A nice gentleman from
Smith & Wesson customer service called me at the shop to report that the used S&W 317 .22LR revolver I had sent in for repair was "unrepairable." Broke. Can't be fixed.
But even though I am not the original owner and never even registered it for warranty, then came the good news.
Smith & Wesson is going to ship me a brand-spanking-new Model 317 as a replacement!
Now that is how a good company does customer service. I've known for years that S&W does a good job of customer service. But now I have a personal example that proves the point beyond all doubt. S&W rocks!
I already own nine S&W handguns, pistols and revolvers, but I am quite sure more are in my future.
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