Tuesday, October 19, 2010

Bad news and good news from Smith & Wesson on a used S&W 317

I got some good news and some bad news today. First, the bad news. A nice gentleman from Smith & Wesson customer service called me at the shop to report that the used S&W 317 .22LR revolver I had sent in for repair was "unrepairable." Broke. Can't be fixed.
But even though I am not the original owner and never even registered it for warranty, then came the good news. Smith & Wesson is going to ship me a brand-spanking-new Model 317 as a replacement!

Now that is how a good company does customer service. I've known for years that S&W does a good job of customer service. But now I have a personal example that proves the point beyond all doubt. S&W rocks!

I already own nine S&W handguns, pistols and revolvers, but I am quite sure more are in my future.

1 comment:

Kansas Scout said...

When you get the new one would you please give us a review of it? Many years ago I bought a S&W 17 with a two inch barrel. I loved that gun! I coon hunted with it and shot many coons with it and one jackrabbit. I miss it! Never underestimate what you can do with a short barrel.